Patient Relations Specialist

Sanford Health • Bismarck, ND

1d • Onsite

About The Position

Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient.

Requirements

• Ability to work with growth and developmental needs unique of client populations.
• Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers.
• The specialist has the ability to document clearly, the ability to solve problems and is self-motivated.
• Works independently with self-direction.
• Ability to establish priorities, have strong flexibility and organizational skills.
• Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required.
• In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.

Nice To Haves

• Master’s degree is preferred.

Responsibilities

• Identifying and resolving patient and family member concerns and problems regarding services and staff.
• Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns.
• Assists with and actively involved in patient satisfaction surveys and patient grievance plans.
• Assisting in interpretation of policies and procedures for patients, families, and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level