Patient Relations Specialist - Bilingual

Epiphany Business Services, LLC•Austin, TX

6d•Onsite

About The Position

Epiphany Dermatology, headquartered in Austin, TX, is a fast-growing dermatology services company dedicated to improving access to dermatology services and providing exceptional patient care in underserved markets across the U.S. The company has rapidly expanded from a single site in 2015 to nearly 100 dermatological clinics nationwide and aims to increase its reach further in the next four to five years. Epiphany Dermatology values its employees as the key to its success and offers great benefits, perks like free skin care, generous time off, opportunities for growth, and a chance to be part of a purpose-driven organization. They invest in employee development, viewing positions as career opportunities.

Requirements

High school diploma or general education degree (GED).
One to three (1-3) years’ experience performing high volume phone customer service in a fast-paced environment.
Excellent data entry skills required.
Strong interpersonal, verbal, and written communication skills.
Proficiency with Microsoft Office Suite.
Ability to work with an Electronic Health Record and other related E-Systems.
Detail-oriented and able to handle multiple tasks, following through to completion.
Compliant with attendance expectations of assigned shifts/hours of work/meal breaks such that coverage is maintained.

Nice To Haves

Previous experience in administrative medical offices is highly preferred.
Experience with ModMed (EMA) is a plus.
Bilingual in English and Spanish preferred.

Responsibilities

Provide excellent customer service by answering phones in a timely, positive, courteous, and welcoming manner.
Manage incoming phone calls, emails, messages, and referrals to completion and in a timely fashion.
Provide exceptional customer service even during trying situations.
Perform appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
Identify a patient's age-specific information or communication needs prior to visit.
Resolve problems in a timely fashion. Document unresolved issues voiced by patients and refer to the appropriate party for resolution.
Maintain thorough and detailed knowledge of insurance, self-pay billing, follow-up guidelines, and regulations for third party vendors.
Support billing department and call center, as needed, and in areas that do not create internal control conflict.
Maintain current knowledge of business office processes, especially in payment posting and charge review.
Cross training in reception / front office duties.
Assist other employees when time allows, including but not limited to traveling to other locations as needed to provide reception coverage as needed.
Other duties as assigned.