Patient Relations Representative (Elk Ridge) - Flagstaff Fourth St - General Dentistry

El Rio Health•Flagstaff, AZ

1d•Onsite

About The Position

The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. This role involves greeting patients, managing the patient portal, obtaining and verifying patient demographics and insurance information, securing referral information and health records, checking patients in and out, scheduling follow-up appointments, and collecting patient financial obligations. The position also requires making deposit slips, explaining insurance benefits within HIPAA guidelines, and maintaining a clean and safe work environment in compliance with Joint Commission standards.

Requirements

High School Diploma Or G.E.D.
7 – 11 months in data processing, clerical/administrative, equipment operation
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment
Reliable transportation that can meet any operational reassignments of the organization during the workday.
If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
Undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing.

Nice To Haves

Certification in data processing, clerical/administrative, equipment operation
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Responsibilities

Greet patients and monitor the patient portal.
Obtain correct or updated patient demographics and verify insurance.
Secure referral information and any related health records, as needed.
Check in and check out patients.
Schedule patient follow-up appointments.
Keep the patient electronic portal updated.
Collect patients' financial obligation for services rendered.
Make deposit slips for current business day's activities.
Explain pertinent insurance benefits to patients and family-members within HIPAA compliant parameters.
Verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
Scan documents daily.
Schedule Telehealth appointments and other internal specialties as needed.
Answer phone, make appointments and follow-up appointments, direct calls to appropriate parties, and take messages for providers and other clinic staff.
Sort and distribute mail on a daily basis.
Confirm the accuracy of the responsible provider who will receive the documents.
Follow the most current scanning workflow to ensure quality patient care.
Verify accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
Provide back-up support for other office positions (e.g., insurance follow-ups and referrals).
Manage details of multiple provider schedules.
Maintain updated knowledge of local and organizational programs (example: SFS).
Complete update forms for clinic staff and patients on an as needed basis.
Keep updated on own medical employee health immunizations, annual trainings, as required.
Follow verbal and written instructions.
Consistent review, comprehension and reply of company email and related correspondence.
Maintain a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
Demonstrate an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.