Patient Relations Representative - Elk Ridge (Flagstaff) - Family Medicine

El Rio Health•Flagstaff, AZ

5d•Onsite

About The Position

The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. This role involves greeting patients, monitoring the patient portal, obtaining correct or updated patient demographics, and verifying insurance. The representative will also secure referral information and related health records, check patients in and out, schedule follow-up appointments, and keep the patient electronic portal updated. Additionally, they will collect patients' financial obligations for services rendered, make deposit slips, and explain pertinent insurance benefits to patients and family members within HIPAA compliant parameters.

Requirements

High School Diploma Or G.E.D.
7 – 11 months in data processing, clerical/administrative, equipment operation
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment

Nice To Haves

Certification in data processing, clerical/administrative, equipment operation
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Responsibilities

Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
Scans documents daily.
Schedules Telehealth appointments and other internal specialties as needed.
Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff.
Sorts and distributes mail on a daily basis.
Confirms the accuracy of the responsible provider who will receive the documents.
Follows the most current scanning workflow to ensure quality patient care.
Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.
Manages details of multiple provider schedules.
Maintains updated knowledge of local and organizational programs (example:SFS).
Completes update forms for clinic staff and patients on an as needed basis.
Keeps updated on own medical employee health immunizations, annual trainings, as required.
Follows verbal and written instructions.
Consistent review, comprehension and reply of company email and related correspondence.
Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.