Patient Relations Representative III - Neuropsychology

The Medical College of Wisconsin•Milwaukee, WI

2d•Onsite

About The Position

Under general direction, assist patients with billing, scheduling, and registration inquiries and provide customer service using general knowledge of organization policies and procedures. Provide support for scheduling, registration, and clinic operations within the Neuropsychology Clinic.

Requirements

Knowledge of customer service standards, scheduling processes, information management, and recordkeeping.
Computer, technical, interpersonal, oral communication, listening, and organizational skills.
Ability to multitask, prioritize work, and adapt in a fast-paced clinical environment.
Minimum Required Education: High school diploma
Minimum Required Experience: 2 years

Nice To Haves

Working knowledge of insurance coverage, benefits verification, and prior authorization requirements preferred.
Appropriate experience may be substituted for education on an equivalent basis.
3 years of related experience, scheduling experience including use of Epic, strong computer skills, including Microsoft Office applications, experience operating multi-line phone systems.

Responsibilities

Proficiency in scheduling, registration, and patient account functions within the clinic.
Act as a resource for scheduling questions and workflow support.
Independently exercise judgment to resolve patient scheduling and customer service concerns.
Transfer concerns to appropriate personnel when required.
In person or via telephone, schedule patient appointments, update patient accounts, collect patient demographic and insurance information, and answer routine questions regarding medical billing and clinic procedures.
Manage provider schedules, including appointment coordination, cancellations, wait lists, and schedule changes to support clinic operations.
Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., Epic).
Utilize appropriate online systems to verify insurance and authorization requirements.
Answer and direct phone calls appropriately while providing excellent customer service.
Assist with clinic preparation tasks, including reminder calls, patient instructions, and ensuring required documentation is received prior to appointments.
Perform related clerical functions such as maintaining patient accounts, data entry, filing, and distributing reports as needed.
Maintain knowledge of MCW clinic locations and affiliate facilities, including directions to and within associated buildings.
Assist with quality control measures and training of new employees as needed.
Other duties as assigned.

Benefits

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.