Patient Relations Rep II - Plastic Surgery

The Medical College of Wisconsin•Wauwatosa, WI

6h•Onsite

About The Position

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers.

Requirements

Minimum Required Education: High School Diploma
Minimum Required Experience: 1 year customer service experience
Clerical Administration and Management
Computers and Electronics
Customer and Personal Service
English Language
Coordination
Active Listening
Reading Comprehension
Service Orientation
Social Perceptiveness
Extent Flexibility
Static Strength
Rate Control
Response Orientation
Wrist-Finger Speed

Nice To Haves

Appropriate experience may be substituted for education on an equivalent basis.
Relevant experience in a healthcare environment with emphasis on insurance knowledge and patient contact preferred

Responsibilities

Coordinate multiple appointments efficiently for the program such as appointments for providers, occupational therapy as well as procedures- using a patient centric scheduling model.
Answers incoming calls, takes appropriate messages and transfers to appropriate area.
Schedule In-office procedures at the request of a clinical provider.
Documents in electronic medical record and other software tools that are essential to the clinic.
Diffuse irate customers.
Employ sound judgment to ensure best possible public relations.
Investigate and resolve customer concerns.
Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)
Triage more complex patient inquiries to more senior level staff as appropriate.
Perform related clerical functions such as maintaining patient accounts, data entry and filing.
Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
Look up information in tables and lists; provide information appropriately.
Via telephone or on line contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services.

Benefits

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.