Patient Relations Rep II - Multispecialty

The Medical College of Wisconsin•Wauwatosa, WI

8d•Onsite

About The Position

Under general supervision, assist patients with routine scheduling and registration inquiries. Provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, collect co-payments, and scheduling for various types of providers.

Requirements

High School Diploma
1 year customer service experience
Clerical Administration and Management
Computers and Electronics
Customer and Personal Service
English Language
Coordination
Active Listening
Reading Comprehension
Service Orientation
Social Perceptiveness
Extent Flexibility
Static Strength
Rate Control
Response Orientation
Wrist-Finger Speed

Nice To Haves

Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred

Responsibilities

Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services.
Document verified insurance information in Department’s triage software program.
Answers incoming calls, takes appropriate messages and transfers to appropriate area.
Documents in electronic medical record and other software tools that are essential to the clinic.
Diffuse irate customers.
Employ sound judgment to ensure best possible public relations.
Investigate and resolve customer concerns.
Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.)
Coordinate multiple appointments efficiently for the program such as appointments and procedures- using a patient centric scheduling model.
Triage more complex patient inquiries to more senior level staff as appropriate.
Perform related clerical functions such as maintaining patient accounts, data entry and filing.
Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
Look up information in tables and lists; provide information appropriately.
Other duties as assigned.

Benefits

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.