Patient Relations Coordinator - UPMC Washington

UPMC • Washington, PA

10h • Hybrid

About The Position

The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.

Requirements

• Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
• Ability to command resources, influence peers and multi-task.
• Understand and apply quality improvement principles.
• Excellent written and verbal communication and organizational skills.
• Strong computer skills and ability to work independently.
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Responsibilities

• Participate on committees related to family-centered care or service excellence.
• Assist volunteer activities associated with the Patient Representative function.
• Carry out requirements of complaint management policy and procedure.
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Accurately document and report accounts of problems and activities on behalf of patients and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED