Patient Relations Coordinator - FLOAT
Ackerman Urology•Jacksonville, FL
•Hybrid
About The Position
Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes. We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).
Requirements
- Associate’s or Bachelor’s Degree preferred
- Strong organization, time management, and attention to detail
- Excellent telephone etiquette and communication skills
- Professional, friendly, and confident interpersonal skills
- Knowledge of medical terminology and insurance verification processes
- Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment
Nice To Haves
- Medical office experience
- Prior experience working in a medical office
- Experience with multi-line phone systems and Electronic Medical Records (EMRs)
- Bilingual proficiency is a plus
- Knowledge of Insurance verification
Responsibilities
- Provide professional telephone services, schedule appointments, and send reminders
- Greet and check in patients, assist with paperwork, and enter information into the EMR system
- Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
- Process co-payments and track patient financial responsibilities
- Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
- Track and update physician schedules
- Obtain, scan, and attach medical records to patient charts
- Maintain the waiting room, ensure a welcoming environment, and prepare refreshments
- Make reminder calls for labs, follow-ups, and upcoming visits
- Generate daily clinical summaries and weekly demographic compliance reports
- Obtain and upload patient photos for charts
Benefits
- medical, dental, and vision coverage
- voluntary benefits
- a 401k retirement plan
- tuition reimbursement
- generous paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
