Patient Relations Consultant

Indiana University Health System • Bedford, KS

1d • Hybrid

About The Position

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Clinical Risk Management team in the role of Patient Relations Consultant. This position is full-time, hybrid role (3 days on site, 2 days remote) located in our South-Central Region. This position will work out of Bedford and Paoli Hospitals and Bloomington Hospital as needed.

Requirements

• Requires a Bachelor's degree or completion within 12 months.
• 0-3 years of related experience is required.
• Requires the ability to align process management with policies and federal, state, or regulatory requirements.
• Requires experience involving extensive patient/public contact and crisis resolution.

Responsibilities

• Provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements.
• Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances.
• Ensures actions and documentation reflect compliance with federal and state governmental regulations.
• Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees