Patient Registration

Fairview Health Services•Woodbury, MN

18h

About The Position

Verifies, pre-registers and schedules patients with accuracy and efficiency. Verifies insurance and demographic information. Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.

Requirements

High School graduate or equivalent
1-3 years experience
Prior medical office or insurance company experience, preferably in a customer service position.

Nice To Haves

Completion of Medical terminology course
Prior experience working with third party payer regulations
Knowledge of insurance and third-party payors

Responsibilities

Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual.
Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.
Pre-registers and verifies insurance and demographic information with the patient according to established guidelines.
Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
Monitor’s patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
Researches and facilitates patients questions and concerns according to established guidelines and procedures.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
Actively participates in creating and implementing improvements.
Performs other responsibilities as needed/assigned.