Patient Registration - Bilingual Preferred

Desert Sage Health Centers•Grand View, ID

4d•Hybrid

About The Position

Patient Registration is responsible for scheduling appointments and providing necessary front office support for Desert Sage. This includes answering telephones, retrieving voice messages, returning calls, maintaining tracking systems, and data collection activities. The role involves greeting patients, determining the purpose of their visit, and directing them appropriately. Key duties include explaining various forms, updating patient information, registering new patients, checking patients in for appointments, and monitoring wait times. The position also requires participation in morning huddles, determining appointment timeframes, rescheduling appointments, and assessing patient satisfaction. Maintaining knowledge of scheduling standards, explaining discount eligibility, and managing the 340B medication program are also essential. The role involves collecting payments, handling ABNs, directing medication refill requests, and problem-solving issues within the electronic health record system. Daily cash box balancing and site closing procedures are required. Collaboration with Patient Accounts and maintaining patient confidentiality are crucial. The workspace and equipment must be kept clean and maintained. The position may require working evenings and Saturdays on a rotating basis and assisting in training new staff. The ability to rotate between three health center locations is necessary. Employees are expected to demonstrate DSHC’s 5 core values daily. All other assigned duties will be performed.

Requirements

High school diploma or GED equivalent.
Strong verbal communication skills.
Courteous and empathic personality.
Ability to operate electronic health computers/keyboard and phone system.
Ability to work under pressure and handle multiple tasks.
Ability to maintain confidentiality per the Privacy Act.
Possess good judgment about handling clinical emergencies and behavioral problems.

Nice To Haves

Six months working in clinical setting.
Bilingual in English and Spanish.
At least one-year public contact experience.

Responsibilities

Greets and welcomes all patients/visitors to the clinic in a courteous, helpful and friendly manner.
Determines purpose of visit or phone calls and directs patients/visitors/callers to appropriate area.
Performs intake duties including explaining various forms such as Patient Registration, DOT forms, Sliding Scale Discount Availability, Patient Rights, Medical Releases and Insurance, good faith estimates, and Health Note digital intake.
Explains the Right to Privacy Act (HIPAA’s Notice of Privacy form) to new patients.
Updates and verifies demographic information for established patients to include: addresses, phone numbers, insurance benefits, and emergency contact.
Registers new patients, including interviewing patients, offering/explaining sliding scale discount eligibility, completing registration forms, entering data into the computer system, collecting/verifying/scanning insurance for billing, Healthy Connection referral, uploading patient photos, patient portal registration, obtaining necessary signatures, and FQHC sociological data.
Promptly checks in patients arriving for their appointments on time, monitors time waiting (no more than 10 minutes) for clinical/dental support staff to take patient to exam rooms and proactively communicates reasons for excessive wait time with patient and/or clinical support staff.
Participates in morning huddles with clinical and/or dental staff to prepare for the workday.
Determines timeframe for appointment requests for new and established patients utilizing standards of scheduling protocol and the degree of patient’s medical needs.
Monitors and updates ‘Eligibility and Phone’ reports to verify insurance and monitor patient’s re-schedule requests from phone reminder calls.
Reschedules return appointments and assesses patient for satisfaction of visit when the patient presents to “check-out” to finish their appointment.
Maintains knowledge of the current standard scheduling and tools.
Offers and/or updates sliding scale discount to every patient information for eligibility for discounted services.
Explains the 340B medication program to patients and verifies 340B information is up-to-date and accurate on an annual basis.
Collects monies and payments from patients for office visits and any fees due at time of service (TOS) during “check-in” and collects Advanced Beneficiary Notice (ABN) for non-covered services, or non-covered service waivers (NCSW), as appropriate.
Directs medication refill requests to the clinical support staff via patient case in the electronic health computer system.
Maintains cash box balancing at the beginning and end of each day.
Conducts/completes the daily close for each site at day’s end by balancing cash box to Transaction Detail Balancing Report and other closing duties.
Works in collaboration with Patient Accounts to problem-solve accounts, as appropriate.
Maintains strict patient confidentiality at all times.
Cleans and maintains workspace, lobby area, computers, printers, and photocopiers on a regular basis according to equipment maintenance procedures.
On a rotating basis with other staff works evenings and Saturdays as applicable.
Assists in training new patient registration staff as necessary.
Performs all other duties as assigned.