Patient Registration

Rochester Regional Health • Edwards, MS

1d • $19 - $28 • Onsite

About The Position

Hospital professional will be responsible for the comprehensive servicing of GH patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard.

Requirements

• High School Diploma or GED
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Experience with database software applications
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

Nice To Haves

• Associate’s degree or higher in healthcare administration, business administration, or related field

Responsibilities

• Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED