Patient Registration Specialist - ED PRN Night

Baptist Health•Jacksonville, FL

4d•Onsite

About The Position

The Patient Registration Specialist is responsible for pre-registration, registration, payer identification and verification, referral to financial counseling, and point of service collections. This role ensures accurate patient demographic and benefit information is entered into computer systems. The Specialist verifies benefits eligibility and limitations, coordination of benefits, and determines and collects patient financial responsibility at the point of service. Additionally, the Specialist must understand regulatory requirements including medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA. This position may have additional duties assigned that are within scope of the role.

Requirements

High school graduate or equivalent required
Excellent knowledge of MS Office and familiarity with relevant computer software
Strong team leadership skills
Strong organization skills
Interpersonal skills
Customer relations skills
Ability to meet strict deadlines
Strong analytical and problem-solving ability
Ability to complete multiple tasks simultaneously
Ability to develop trust with leaders in the organizations
Strong written and oral communication skills
Proficient computer skills
Proven track record of successful performance
Ability to understand complex multifactor situations and bring appropriate solutions
Ability to work both independently and in a team environment
Knowledge of government programs such as Medicare and Medicaid

Nice To Haves

Associate’s degree in healthcare or business-related field preferred
Bilingual capability (English/Spanish) desirable
At least 2 years’ experience in a medical or hospital patient access or financial services environment preferred
Training experience a plus

Responsibilities

Pre-registration
Registration
Payer identification and verification
Referral to financial counseling
Point of service collections
Gathering and entering accurate patient demographic and benefit information into computer systems
Verifying benefits eligibility and limitations
Coordination of benefits
Determining and collecting patient financial responsibility at the point of service
Understanding and adhering to regulatory requirements (medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA)