Patient Registration Specialist

TEKsystems • Indianapolis, IN

4d • $16 - $16 • Onsite

About The Position

Patient Registration Representative
Make a Difference From the Moment Patients Arrive
Are you passionate about helping others and creating positive experiences during important moments in people's lives? We are seeking compassionate, customer-focused professionals to join our Patient Registration team.
As a Patient Registration Representative, you are often the first person patients and families encounter. Your ability to provide a warm welcome, exceptional service, and accurate registration support plays a critical role in the patient experience.

Requirements

• 2+ years of work experience
• Strong customer service skills
• Excellent communication and interpersonal skills
• Strong computer and technology proficiency
• Attention to detail and accuracy
• Ability to adapt quickly in a fast-paced environment
• Compassionate, empathetic, and patient-focused approach
• Strong critical thinking and problem-solving skills
• Ability to work effectively as part of a team

Nice To Haves

• Healthcare experience
• Medical reception or patient registration experience
• Front desk, hospitality, banking, retail, or administrative experience
• Experience handling difficult situations and de-escalating concerns

Responsibilities

• Welcome and assist patients in a fast-paced Emergency Department environment
• Register walk-in patients and patients arriving by ambulance
• Complete bedside registration using portable technology
• Verify patient demographics and insurance information
• Collect and update identification, insurance cards, and consent forms
• Support self-pay processes for uninsured patients
• Complete required documentation accurately and efficiently
• Provide a positive and welcoming check-in experience
• Locate and register patients within the electronic medical record (EMR) system
• Verify and update demographic information
• Verify insurance coverage and eligibility
• Schedule follow-up appointments
• Support checkout processes and charge entry
• Answer questions related to laboratory, pharmacy, and radiology services
• Support admissions and registration for various hospital services
• Assist patients and families with hospital navigation and service questions
• Complete insurance verification and patient registration
• Travel to inpatient units for bedside registration when needed
• Ensure all patient information is accurate and up to date

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed