Patient Registration Specialist - Full Time
About The Position
We are seeking a motivated and talented Patient Registration Specialist to join our busy, fast paced specialty office at Twin Cities Spine Center (TC Spine). Come be a part in our patient’s lives and work for an organization that has consistently been named one of the area’s Top Workplaces. The Patient Registration Specialist plays a key role in creating a positive experience for our patients as the first point of contact when patients arrive to our clinics. This role is responsible for professionally greeting incoming patients, distributing paperwork, checking/entering insurance/demographic information, and processing co-pays/payments. They are also responsible for working collaboratively with clinic staff to help facilitate a smooth clinic flow and ensuring that patient's questions have been answered before leaving the clinic.
Requirements
- Patient registration in a medical setting preferred
- Previous medical insurance experience is beneficial
- Ability to travel to remote clinics on a regular basis as business needs dictate
- Ability to prioritize multiple tasks with frequent interruptions
- Deliver high quality customer service to external and internal customers
- Ability to work efficiently and accurately in a fast paced environment
- A team player with the ability to work independently
- Ability to professionally work with patients of all ages, ethnicities, and backgrounds
- Minimum of a High School Diploma or equivalent
Responsibilities
- Welcome and register patients and visitors in a respectful and helpful manner
- Gather and accurately enter demographic and insurance information into NextGen billing system
- Verify patient insurance eligibility
- Collect co-pays and patient payments
- Enroll and educate patients on TC Spine’s patient portal
- Schedule follow up appointments as requested by providers
- Coordinate the scheduling of interpreter services for patients as needed
- Work closely and cooperatively with clinic staff to help facilitate a positive patient experience
- Contact patients via phone for demographic and/or insurance information
- Maintains strict confidentiality and adherence to all laws and regulations applicable to the position, including HIPAA
- Travel to remote sites based on business needs
- Assist patients and visitors with questions as needed
Benefits
- Medical, Dental, and Vision Insurance
- Group Life and AD&D coverage
- Company Paid Short and Long Term Disability coverage
- Flexible Spending and Health Saving Account options
- 401(k) plan through salary deferrals
- PTO and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
