Patient Registration Spec

Covenant Health • Sevierville, TN

1d • Onsite

About The Position

LeConte Medical Center, a part of Covenant Health, is a 79-bed community hospital in Sevier County. It is a full-service, not-for-profit hospital offering modern medicine and compassionate care, including specialists, an ER, and a Women’s Center. The Registration Associate is an entry-level position focused on accurately collecting and entering financial and demographic information for all patients. This includes pre-certifications, authorizations, insurance details, patient types, payers, and regulatory compliance. The role requires knowledge of various payer categories (Commercial, Managed Care, Self-Pay, Blue Cross, Workers Comp, Tenncare, and Medicare) and accountability for processing records daily. The incumbent acts as a liaison between patients/families and medical personnel, requiring excellent customer service skills to meet community and customer needs.

Requirements

• None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
• No experience required.
• None

Nice To Haves

• Preference may be given to individuals possessing a HS diploma or GED.

Responsibilities

• Registers and admits patients in a professional manner, ensuring accuracy, completeness, and efficiency
• Determines correct patient type based upon patient need and physician order
• Documents account notes using financial system
• Educates patients and family members on consent for treatment, advance directives, medical release, patient rights, PCP and MCO requirements, non coverage, billing and payment policies
• Generates and distributes computer census on a daily basis
• Collects co-payments and deposits to promote positive cash flow
• Receives payments for hospital accounts, issues receipt, reconciles all payment transactions at shift end and verifies petty cash
• Verifies Tenncare and Worker’s Comp eligibility
• Completes pre-registration of all patient types
• Performs change patient type on all laboratory specimens
• Sets up payment arrangements on private pay patients with the inability to pay, or refers to the Business Office
• Collects, secures, and returns all patient valuables
• Reviews all physician orders to assure diagnosis and physician signatures are present
• Compiles and distributes admission packets to all patients admitted for overnight stay
• Follows policies, procedures, and safety standards.
• Completes required education assignments annually.
• Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned by Registration Supervisor and Business Office Manager

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED