Patient Registration Specialist

Eventus WholeHealth Careers•Chapel Hill, NC

1d•Onsite

About The Position

Eventus WholeHealth delivers an integrated model of care to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff. The Practice Support Assistant focuses on administrative tasks such as registration for Eventus services as well as assisting other administrative teams as needed. Hours for this position include Monday - Friday 1:00 pm - 9:30 pm

Requirements

High School Degree required.
Knowledge of and understanding of medical terminology
Proficient in Microsoft Office
Outstanding communication and interpersonal skills
Strong attention to detail with excellent organizational skills
Professional verbal and written communication skills via phone, email, and other written correspondence.
Friendly and professional demeanor.
Strong organizational and interpersonal skills
Ability to work independently
Attention to details
Ability to complete work assignments accurately and in a timely manner
Ability to manage multiple and simultaneous responsibilities and prioritize scheduling of work
Ability to maintain confidentiality of medical, financial, and legal information
Ability to communicate effectively, both orally and in writing
Always maintain patient confidentiality
Maintain regulatory requirements, including all state, federal and local regulations
Professional verbal and written communication skills via phone, email, and other written correspondence.
Friendly and professional demeanor.
Strong confidentiality always

Nice To Haves

Associates degree or equivalent work experience preferred

Responsibilities

Practice Support Assistant will ensure receipt of new referrals to include all patient demographics, insurance information, form of payment and consents.
In the event the patient information is incomplete the Practice Support Assistant will contact the facility to obtain the missing information.
Practice Support Assistant is responsible for data entry and uploading of all documents into the EHR to include all required demographics, insurance information, Last office note from prior PCP or hospital visit, verify patient insurance and upload response in EHR.
Respond to triage pages received via Telmediq, phone calls and emails in a timely manner
Direct incoming faxes to the appropriate care team or medical provider
Upload documents into patients' charts
Schedule patients for medical appointments
Document reports and requests from facilities into the patient's charts
Respond to E-mails and answer phone calls regarding incoming faxes.
Relay important and/or urgent information/requests to the appropriate team in a timely manner
Prioritize referrals by urgency and address them in a timely manner
Ensure accuracy of demographics, insurance and pertinent clinical information for referral
Presents medical information with referral: history, diagnosis, prognosis (and insurance) to prove medical necessity
The Practice Support Assistant may be asked to perform other duties in line with supporting operations of Eventus