Patient Registration & Scheduling Rep - UPMC Hamot Heart Institute

UPMC•Erie, PA

1d•Onsite

About The Position

Join the Heart Institute at UPMC Hamot and become part of a team dedicated to delivering exceptional patient care and service. In this role, you will serve as a key point of contact for patients, coordinating scheduling and registration activities while ensuring a positive and efficient experience. This position requires strong attention to detail, excellent customer service skills, and accountability for both scheduling and registration functions. Job title and salary will be determined based on education and experience.

Requirements

Graduate of a Medical office program or High School Diploma with three years of medical office experience
Broad knowledge of insurance requirements and regulations
Excellent communication skills
Act 34

Nice To Haves

Prior experience with Epic is highly preferred.
Medipac or EPIC experience preferred

Responsibilities

Using computerized scheduling systems, schedules procedures and prioritizes with appropriate locations and departmental requirements assuring timeliness, correct sequencing and proper preparations.
Obtains and adapts appropriate information from ordering physician, patient or Hamot department(s) regarding demographics, test required and pertinent clinical information and/or diagnosis.
Coordinates the test and diagnosis with insurance requirements to secure the best financial reimbursement.
Modifies and maintains scheduling templates for all departments in conjunction with direct supervisor and the Information Systems Department.
Performs the outpatient registration encounter with patients to obtain/verify accurate demographic and financial information to secure the best financial reimbursement.
When applicable, utilizes the appropriate insurance verification programs
Demonstrates knowledge of insurance and managed care requirements including ongoing updates/changes with insurances companies.
Secures referrals, authorization numbers or waivers to guarantee maximum reimbursement.
Attends registration update seminars as needed.
Distributes medical reports within 24 hours of receipt.
Demonstrates knowledge of appropriate procedure for HIPPA regulations of medical records.
Maintains a working knowledge of Invision Patient Care System and Soarian Clinical Record in order to perform data entry of patient charges and medical record retrieval.
Maintains and replenishes all office supplies and equipment.
Data entry of daily charges with quality assurance performed.
Compiles daily schedules and records statistical data.
Demonstrates Hamot's commitment to service excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.