Patient Registration Representative
About The Position
As a Patient Registration Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- High School Diploma or GED
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly in a fast-paced environment
- Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
- Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
- Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
