Patient Registration Representative

Peoples Community Health Clinic•Waterloo, IA

5d•$0 - $18•Onsite

About The Position

The Patient Registration Representative registers all patients and provides intake services for new patients. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC). This position will require the use or disclosure of protected health information, specifically the Payment class. Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc. Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management. This role involves patient records and use of a Medical Information System.

Requirements

High school diploma
Minimum of 1-year medical office or customer service experience required.
Working knowledge of MS Office Products (ex. Excel, Word, Outlook, Power Point) and Windows Platform.
Must be comfortable moving within an EHR computer system regularly.
Maintains strict confidence of patient and PCHC information.
Ability to handle money (cash, credit cards, debit cards) responsibly and accurately.

Nice To Haves

Completion of Nurse Aide I course, Medical Assistant program, or 1yr. direct care in medical office preferred.
Minimum of 1 year patient care or medical terminology experience preferred.

Responsibilities

Manages incoming phone calls and patient flow into the clinic.
Schedules patient appointments in person and by phone.
Uses required techniques to interview patient or designee to obtain demographic and financial information in order to create the medical record.
Documents phone calls and routes to appropriate department including patient requests for additional information.
Provides accurate intake services for new patients.
Obtains Income Verification and Declaration of Income forms as appropriate.
Documents triage notes as needed.
Performs various clerical duties.
Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
Follows policies and procedures.
Maintains a safe working environment and practices safe working habits.
Assists in control of Peoples Community Health Clinic resources.
Ensures the privacy and security of merchant card transactions and data.