Patient Registration Representative

Utah Navajo Health System•Montezuma Creek, UT

8h•Onsite

About The Position

We know there is someone out there that will make an excellent addition to our team. Someone who gets along well with others, is thorough and efficient, can follow company procedures, is able to multi-task and has amazing customer service. Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers and deliver integrated services including Medical, Behavioral Health, Pharmacy, Dental, specialty referrals, chronic disease management, health education, and much, much more.

Requirements

Must have at least two year of direct work experience with communicating and assisting the general public; preferably in a healthcare related work environment
Ability to communicate in Navajo is preferred.
Must be able to work well with others.
Must be able to work flexible hours and some Saturdays.
Must have an excellent work history and customer service mindset.
High School Diploma Required
Proof of immunization prior to or during employment, including but not limited to: MMR, Hepatitis B, PPD skin testing, Tetanus, diphtheria, and pertussis (Tdap), Varicella, Influenza, COVID-19 vaccine, and any other requested vaccinations.

Nice To Haves

Ability to communicate in Navajo

Responsibilities

Serves each and every person with amazing customer service, by answering questions, providing service information, resolving concerns in a positive, helpful manner, by applying soft skills strategies.
Collect, input, update, scan Patient Registration demographics and documents.
Ensure that all patient information is adequately updated at each encounter.
Cordially answer incoming UNHS phone calls; taking care to assure that accurate messages are taken and delivered to the appropriate personnel being careful to screen calls for all medical providers and taking messages for the providers.
Competent in scheduling, rescheduling, cancelling Patient appointments. Knowledge of appointment types and events, understand the scheduling system.
Knowledge of the different types of insurance, how insurance works, insurance verification, eligibility, copayments, deductible and reimbursement.
Collect payments/co-payments at the time of check-in, before services are rendered. Competent in using and understanding the payment process, ie. Opening and closing batches, post payments, reconcile batch and ledger at end of each shift, compile, and label cash transmittal bag daily.
Help maintain a peaceful and orderly waiting room environment, including helping to deal with any frustrated patients.
Help to maintain a smooth flow of patients from the waiting room to exam rooms and elsewhere.
Help to maintain a working relationship between the front office and clinical staff.
Ensure the standards of dress in order to present a professional appearance.
Follow all personnel policies and procedures of Utah Navajo Health System, Inc.
Maintain patient and business confidentiality as per UNHS's policies and procedures, as well as in compliance with H1PAA and other applicable law.
Any other tasks, projects, or duties that are requested by the Employee's supervisor or other UNHS management or administration that is at all reasonably related to UNHS and/or the Employee's employment with UNHS.