Patient Registration Representative

TEKsystems•Indianapolis, IN

3d•Onsite

About The Position

TekSystems is hiring a Patient Registration Representative for a large healthcare system in Indianapolis! This role is responsible for the delivery of patient-facing services, facilitating patient flow from point of entry to destination in a timely, accurate, and professional manner. The representative will interview patients or their representatives to confirm demographic, financial, and clinical information, perform insurance eligibility verification for specific services, and maintain a customer focus during phone conversations. Additionally, they will greet patients and business partners with professionalism and courteousness, facilitate copay collection conversations, and ensure complete and accurate demographic collection in a timely manner.

Requirements

2+ years of customer service
Adaptable (for example; open to working different registration departments which they could be asked to do in some situations)
Attention to detail with data entry
Ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
Ability to think quickly and react professionally
Empathy skills

Responsibilities

Responsible for the delivery of patient facing services.
Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner
Interviews patient/patient representative to confirm demographic, financial and clinical information
Performs insurance eligibility verification for specific services
Maintains customer focus during phone conversations
Greets patients and business partners with professionalism and courteousness
Facilitates copay collection conversations with patients
Ensures complete and accurate demographic collection in a timely manner