Patient Registration Representative
About The Position
At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience. As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also accurately register patients by entering demographic and insurance information, collect copays and point-of-service payments, schedule appointments and assist with follow-up coordination, provide exceptional customer service in a fast-paced, high-volume environment, serve as a liaison between patients, families, providers, and the care team, and support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations.
Requirements
- Availability to cover business hours, days, and holidays
- A passion for helping others and delivering top-tier service
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy clinical setting
- Comfort with computers and electronic health records (EHR)
- High school diploma or equivalent required
Nice To Haves
- Previous experience in healthcare registration, scheduling, or customer service is a plus
- 1 year of customer service or administrative experience preferred
- Healthcare or medical office experience is a bonus
Responsibilities
- Accurately register patients by entering demographic and insurance information
- Collect copays and point-of-service payments
- Schedule appointments and assist with follow-up coordination
- Provide exceptional customer service in a fast-paced, high-volume environment
- Serve as a liaison between patients, families, providers, and the care team
- Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations
Benefits
- Free parking at all campuses
- Health, dental & vision coverage
- 6 free mental health sessions through Lyra
- MetLife pet insurance
- 403(b) retirement plan with employer match
- Paid Days Off (PDO) for vacation, sick time & holidays
- Tuition & specialty certification reimbursement
- WakeWell Rewards & wellness programs
- WakeMed Gives – employee assistance & education support
- Childcare partnerships with KinderCare & Bright Horizons
- Endless professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
