Customer Service -Patient Registration Representative

R1 RCM•Wamego, KS

3d•$15 - $19•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Patient Registration - Customer Service Representative, you will help patients check into the hospital. This role is fast-paced at times, and you will be the person patients rely on to answer questions during registration. You will build trust by collecting information accurately and quickly, listening with compassion to address fears, concerns, and questions. To thrive, you'll need to be a confident multi-tasker, a quick study with technology, and proficient in typing and answering phones. No previous healthcare experience is required. As this is a hospital/lab environment, you must be prepared to see illness and injuries. R1 will provide all necessary training, making this a perfect starting point for a healthcare career. You must be up-to-date on vaccinations, pass a drug test, and pass a background check prior to hire. You can expect to work on computers and answer phones to intake information in a busy environment, working across multiple screens to collect and input details correctly between physician and nurse check-ins. You should be comfortable working across multiple programs and typing quickly. You will work around clinicians interrupting the registration process for emergent clinical care and help people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You will ask follow-up questions and build rapport in real time. This is a fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job. You will join a team you can rely on, and R1 cares about your progress toward career goals. This is the first step of your healthcare career at R1 RCM Inc.

Requirements

High School Diploma or GED
Excellent customer service experience
Up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire

Nice To Haves

Medical experience

Responsibilities

Work on computers and answer phones to intake information in a busy environment.
Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
Work across multiple programs and type quickly.
Work around clinicians interrupting the registration process for emergent clinical care.
Help people who may be very ill or worried.
Listen carefully to ease patient anxiety.
Ask follow-up questions and build rapport in real time.
Assist patients complete their registration.
Collect patient and insurance information, learning about variations in health plans and coverage through training.