Patient Registration Representative-Ambulatory Surgery Center

Atlas Healthcare Partners•Tucson, AZ

4d•$19 - $24•Onsite

About The Position

Banner Surgery Center – Fort Lowell, managed by Atlas Healthcare Partners, is a facility specializing in Pain Management services. It is equipped with 2 Pre Op areas, 4 PACU bays, 1 Operating Room, and 1 Procedure Room. The center is dedicated to providing specialized services in a friendly atmosphere and ensuring patients trust in the quality of their care.

Requirements

High school diploma or GED required.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

Previous cash collections experience is preferred.

Responsibilities

Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services.
Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s).
Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process.
May provide financial counseling to patients and their families, explaining company financial policies and providing information on available resources.
Assists patients with applying for Medicaid and completing financial assistance programs.
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately.
Identifies opportunities to improve process and practices good teamwork.
Provides a variety of patient services and financial services tasks.
May be assigned functions such as transporting patients, precepting new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers with an excellent service experience by consistently demonstrating core and leader behaviors.