Patient Registration Representative

UnitedHealth Group • Chelmsford, MA

12d • $18 - $32 • Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Reporting to and working under the general direction of the Supervisor(s) and Manager, the Patient Registration Representative supports registration for all brand new Atrius Health patients.

Requirements

• High School Diploma/GED
• 1+ years of patient registration experience
• 1+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office

Nice To Haves

• 3+ years of patient registration experience
• Insurance registration experience
• Knowledge of medical terminology
• Data entry skills

Responsibilities

• Answers incoming phone calls to patient registration and obtains demographic and insurance information needed for registration. Enters information in computerized billing system
• Provides education about the Atrius Health practice to patients including services offered, locations and any other important information
• Collects information from new patients for marketing data
• Assists patients with selection of primary care physician
• Schedules appointments for patients within established guidelines and reviews insurance requirements and co-pay information with patients
• Provides education to all patients about insurance plans including co-payment, coinsurance and deductibles. Informs patients about necessary referrals and out-of-network benefits as needed
• Research co-pay and deductible information for advanced imaging or other procedures and enters this information into appointment notes or other designated place in system
• Initiates MyHealth accounts for patients
• Using a computerized database queries for upcoming appointments within various Atrius Health locations. Initiates outgoing calls to patients for pre-registration information prior to appointments to obtain correct demographic and insurance information. Enters information in computerized billing system
• Contacts existing patients if there are changes or inaccuracies in insurance information. Enters correct information into the system
• Using information provided by the insurance carriers, verifies eligibility of health insurance for all pre-scheduled appointments. Understands the various insurance plans and referral requirements. Works with patient, sites and insurance carriers to resolve any issues in coverage. Resolves range of routine and complex issues independently
• Collects pre-payments for Self Pay Prenatal services
• Works with patient billing representatives, insurance carriers and/or patients to resolve billing issues that are a result of registration errors. Reviews and corrects errors on claim rejection reports and correspondence for all payers. Corrects registration errors via the claim edit work queue submission
• Must be willing and able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED