Patient Registration Representative I, Western Medical Associates of the Grand Valley

Community Hospital•Grand Junction, CO

22h•Onsite

About The Position

This position is responsible for processing incoming and outgoing calls, interviewing patients to obtain and record necessary information, scheduling appointments, checking insurance and payment eligibility, and receiving, posting, and tracking payments on accounts. The role also involves completing administrative functions for the clinic as assigned by the Practice Administrator.

Requirements

High school diploma or equivalent
Minimum of one (1) year of customer service experience
Training in a medical practice preferred

Responsibilities

Processes incoming and outgoing calls efficiently and politely.
Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
Schedules appointments and records all information in patient charts.
Checks insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.
Receive, post and track all payments on accounts and collect initial payment based on co-pay or deductible amounts according to insurance eligibility portal data.
Completes administrative functions for the clinic as assigned by the Practice Administrator.