Patient Registration Rep - Emergency

Henry Ford Health • Wyandotte, MI

8d • Onsite

About The Position

As a Patient Registration Rep, you are the welcoming face and voice of Henry Ford Health, ensuring a smooth and compassionate experience for every patient. You’ll support our clinical and non-clinical teams by managing patient registration, insurance verification, and cash collections. Your role is vital in creating a positive first impression, streamlining operations, and advocating for patient needs, making a direct impact on their care journey. At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service standards over the phone, in person, and in writing.

Nice To Haves

• One (1) year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems.

Responsibilities

• Greet and check in patients face-to-face, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and efficiency.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Benefits

• Join a collaborative team where your work directly impacts patient care.
• Grow your career through hands-on experience, learning opportunities, and a mission-driven environment.
• Be part of a culture that values advocacy, innovation, and making a difference in healthcare.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED