Patient Registration Manager

Ohio ENT & Allergy Physicians•Columbus, OH

3h•Onsite

About The Position

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to look at our Patient Registration Manager opportunity. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Requirements

At least 2 years management experience managing multiple employees and office locations.
At least 3-year experience in a medical office environment.
Excellent oral and written communication skills required.
Knowledge of Microsoft Office software required.
Ability to operate a computer and basic office equipment.
Ability to operate a multi-line telephone system.
Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
Must be well organized and detail-oriented.

Nice To Haves

Knowledge of EHR practice management software beneficial but not required.

Responsibilities

Managing all Patient Registration staff for all offices and divisions of OENTA practice.
Supervise 20+ Patient Registration staff at multiple locations.
Coordinate Patient Registration staffing schedules and coverage weekly for all offices.
Work on-site at each office location and capable of covering the desk when needed, including during call-offs, breaks, peak periods, emergencies, or training gaps.
All employee-related issues, service concerns, or operational problems must receive an initial managerial response within 24 hours of being reported or observed. This response may include fact-finding, acknowledgement of the issue, or beginning the investigation process.
Responsible for identifying staffing gaps, recruit, train and onboard new Patient Registration staff.
Conduct regular 1:1s, monthly department meetings, annual performance reviews and provide timely feedback for the Patient Registration staff.
Onboarding and training all Patient Registration staff on SOPs, systems, safety, emergency procedures, and service standards; maintain up-to-date training checklists and refresher plans.
Improve on-site collections and support payment and balancing issues for the Patient Registration staff.
Manage EMR system: add new providers & locations, implement new products and enhancements within Phreesia.
Ensure Patient Registration staff is gathering valid and appropriate information from patients at check-in and updating the patients’ demographics in NextGen appropriately to reduce eligibility denials.
Maintain an audit program to ensure staff is following assigned processes and protocols for patient registration.
Review eligibility denial trends and implement solutions to improve failed claims and eligibility issues daily.