Part Time As Needed Patient Registration - Customer Service Representative

R1 RCM•Sparta, TN

19d•$17 - $21•Onsite

About The Position

Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital. This role is a fantastic launchpad for a growing healthcare career, offering valuable knowledge and skills from insurance basics to hospital workflows. The position is fast-paced, involving computer systems, phone calls, and in-person interactions, requiring a balance of accuracy and compassion while working alongside clinicians and emergency staff. R1 is invested in your professional journey, providing a supportive team environment and leaders who want to see you succeed.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process.
Answer questions with confidence, clarity, and compassion.
Gather accurate information quickly in a fast-paced environment.
Build trust with patients during moments when they may be scared, confused, or overwhelmed.
Work across multiple computer systems to register patients efficiently.
Answer phones and gather information quickly and accurately.
Assist patients who may be ill, anxious, or confused.
Navigate diverse insurance plans and coverage details (with training!).
Adapt to interruptions from clinical teams during urgent care situations.
Build rapport and ease patient concerns in real time.