Per Diem - Patient Registration Coordinator

Sanitas•Tampa, FL

2d•Onsite

About The Position

The Patient Registration Coordinator welcomes patients, clients, and visitors; determines the purpose of their visit; and directs them to the appropriate person or department. The role coordinates patient flow and appointments, updates registration and demographic information, and informs patients what information they should bring to their visits. It also supports clinic operations by maintaining records, completing insurance and privacy forms, processing copayments, handling calls, and assisting with patient flow as needed. The position protects patient confidentiality, maintains a safe work environment, communicates patient-status observations to the nurse-in-charge, orders medical supplies, and may be assigned telehealth functions. The role has no supervisory responsibilities and may require rotation among shifts, weekends, holidays, and center locations based on company needs.

Requirements

High school graduate or equivalent.
Basic computer skills.
Customer service skills and training.
At least 1 year of experience in the medical field.
Bilingual in English and Spanish.
Any combination of education, training, and experience demonstrating the ability to perform the described duties and responsibilities, including related work experience.
Ability to work in a fast-paced environment.
Ability to meet the physical demands of the job, including standing, walking, operating tools and equipment, and exerting up to 10 pounds of force regularly, 30 pounds frequently, and 50 pounds occasionally.
Ability to frequently reach, bend, balance, kneel, crouch, crawl, push, and pull.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

At least 3 years of experience in customer service and the medical field.
Relevant or other job-related vocational coursework.

Responsibilities

Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them to the appropriate person or department.
Coordinate patient flow to the clinic based on predetermined appointment arrangements.
Screen patients for updated demographic information and new-patient or registration updates when scheduling appointments, and explain what information they must present at their visit.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance copayments and post payments to patient accounts.
Schedule and confirm patient appointments, check-ups, and physician referrals.
Answer telephones and direct calls to appropriate staff.
Protect patient confidentiality by securing protected health information and logging off unattended computers; keep patient information private and limit personal conversations in patients’ presence.
Assist with daily patient flow in areas as needed.
Verify patients by reviewing their identification.
Maintain a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
Communicate observations about patient status to the nurse-in-charge.
Order medical supplies according to department needs.
Rotate weekends, holidays, shifts, and center locations according to company needs.
Participate in staff and department meetings and share acquired knowledge and learning.
Report for duty consistently and on time.
Check medical records and follow up to obtain missing results before patient appointments.
Perform telehealth functions when assigned.
Perform other duties assigned by the supervisor.