Patient Registration Coordinator
About The Position
At Bedford Commons OBGYN, our commitment to providing Uncommon Care begins with creating a welcoming and seamless experience for our patients. We are seeking an enthusiastic, detail-oriented, and patient-focused individual to join our team in a role that works collaboratively between our Billing Department and Front Office Team. This position will function interdepartmentally with supervision from the Billing Manager and plays a key role in ensuring new patients receive exceptional service from their first interaction with our practice. The New Patient Registration Coordinator / Patient Access Representative is responsible for supporting new patient onboarding, appointment scheduling, registration, insurance verification, and front office support. The ideal candidate is organized, customer-service oriented, and comfortable managing multiple priorities in a fast-paced healthcare setting.
Requirements
- High school diploma or equivalent required
- Ability to navigate multiple computer systems and software programs efficiently
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Previous customer service experience preferred
- Medical office or healthcare experience preferred
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
Responsibilities
- Communicate with new patients by phone in a professional and compassionate manner
- Register and schedule new patient appointments
- Guide patients through the registration and onboarding process
- Review, update, and verify demographic and insurance information for accuracy
- Manage incoming calls using a multi-line phone system and call queue
- Assist with pre-registration processes and ensure accurate data entry
- Audit patient accounts for accuracy of demographics and insurance coverage
- Maintain confidential patient information in compliance with HIPAA regulations
- Provide backup support to front office operations as needed
- Collaborate across departments to support efficient patient access and workflow
Benefits
- Benefits eligible from day one of employment
- Stable weekday schedule with work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
