Patient Registration Coordinator

Innovista Medical Center Texas LLC • Houston, TX

4d • Onsite

About The Position

We provide services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine. Our values help define patient experience and how we treat each other. HEARD: Our care starts with listening well to build relationships and trust. UNDERSTOOD: We offer experience recognizing every patient's history and background. ?IN CONTROL: We provide one place for all primary care needs for the whole family. ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit. SEEN: We honor the entirety of who each patient is and care for them at the highest level. If you are looking for a rewarding medical career, we look forward to hearing from you! We are actively seeking a skilled and compassionate Patient Registration Coordinator (TX) to join our dynamic healthcare team based in Houston, Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients.

Requirements

• Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
• Strong communication skills with the ability to convey complex medical information clearly and concisely.
• Familiarity with medical terminology and procedures.
• Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
• Empathetic and patient-focused approach when dealing with inquiries and concerns.
• Basic computer skills and proficiency in relevant software applications.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Able to rotate weekends, holidays, shifts and center location according to company needs.
• Other duties as assigned

Nice To Haves

• Experience with Epic electronic medical records system preferred
• Bilingual (fluency in speaking Spanish) preferred

Responsibilities

• Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s)
• Answer and manage inbound calls with professionalism, empathy, and a patient-centric approach.
• Provide accurate and timely information regarding medical services, appointments, and general inquiries.
• Demonstrate patience and understanding when addressing patient concerns or inquiries.
• Assist with daily patient flow in areas as needed
• Efficiently schedule and confirm patient appointments using the designated scheduling system.
• Collaborate with various departments to coordinate and optimize appointment availability.
• Oversee and complete patient registration process as needed.
• Confirm patient appointments and complete associated patient registration process.
• Maintain accurate and confidential patient records during and after each interaction.
• Compile medical record charts, reports and correspondence.
• Update patient information as needed and ensure compliance with data security and privacy regulations.
• Receive payments and post amounts paid to patient accounts.
• Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
• Collaborate with the billing department to address patient payment concerns.
• Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
• Effectively communicate with nursing staff to relay patient observations and concerns.
• Escalate patient status as necessary
• Adhere to established protocols and guidelines to ensure consistent and high-quality service.
• Follow safety standards and regulations to ensure a secure and compliant call center environment.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations
• Participates in team daily huddle
• Participates in meetings of staff and department meetings.
• Shares acquired knowledge and learning.
• Consistently reports for duty on time.
• Keeps patient’s information private and limits conversation of a personal nature in patient’s presence.
• Degree of teamwork and cooperation with personnel from other departments.

Benefits

• Choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Bereavement Leave (full time employees for the loss of an immediate family member)
• Paid Military Leave Benefits
• Discounts and perks on gym memberships, shopping, travel, recreation, and more
• A yearly discretionary bonus
• 401(k) with a company match
• Credit Union Banking alternative
• Wellness Rewards with Monetary Incentives
• Rewarding employee referral bonuses
• Flexible schedule and work from home options for numerous roles
• Nine paid company holidays + Sick and Wellness Days + accrued PTO
• Commuter benefits
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
• Clear career advancement and growth pathways
• Continuous education opportunities and financial reimbursement (mileage and certifications where approved)
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed