Patient Registration Association

Highland Hospital•Rochester, NY

13d

About The Position

Performs a full range of responsibilities related to patient access and visit coordination, including reception, registration, appointment scheduling, charge capture and entry, medical records management, and telephone support. Ensures the accurate and timely collection, documentation, and entry of patient information into hospital information systems. Provides expertise in specialized functions such as billing, coding, and complex scheduling while monitoring workflows to ensure services are delivered accurately, efficiently, and with a strong focus on customer service. May coordinate the work of Patient Registration Associates (PRAs) and other support staff, as well as assist with onboarding, training, and mentoring less experienced team members to promote operational excellence and a positive patient experience.

Requirements

High school diploma or GED; or equivalent experience
Two (2) years previous office experience preferred
Medical office experience preferred
Ability to use various hospital information systems (which may include MagView, eRecord, eView, etc.)
Microsoft Outlook, Word, Excel experience is highly recommended
ICD10/CPT coding is desirable

Responsibilities

Reception
Registration
Appointment scheduling
Charge capture and entry
Medical records management
Telephone support
Accurate and timely collection, documentation, and entry of patient information into hospital information systems
Provide expertise in specialized functions such as billing, coding, and complex scheduling
Monitor workflows to ensure services are delivered accurately, efficiently, and with a strong focus on customer service
Coordinate the work of Patient Registration Associates (PRAs) and other support staff
Assist with onboarding, training, and mentoring less experienced team members