Patient Registrar

WhidbeyHealth•Oak Harbor, WA

About The Position

The Patient Registrar supports the mission of providing quality healthcare to the patients of WhidbeyHealth Clinics by being a professional and personable first point of contact for all patients and visitors, providing assistance with reception, scheduling, and patient registration. This position is a vital member of the patient care team, facilitating an optimal flow of patients. The Patient Registrar is responsible for the efficient and orderly registration and scheduling of patients and ensures that accurate patient demographic and insurance information is obtained at the time of registration. The Patient Registrar is expected to demonstrate professional behavior, display appropriate conduct, and show consideration, respect, and patience towards all patients, families, staff, and professional affiliates.

Requirements

Highest level of education completed, minimum high school diploma or equivalent required.
One (1) year of previous medical office experience preferred.
Prior experience using an electronic health record.
Ability to apply knowledge of medical terminology as applicable to the position.
Ability to be highly organized and multi-task at various workstations and settings.
Possess effective professional interpersonal skills as well as excellent service skills in all interactions.
Ability to communicate effectively on the phone, in person and in writing.
Ability to plan, prioritize and organize work assigned within communicated deadlines.
Ability to communicate effectively with all levels of employees in the organization, take direction.
Ability to build and maintain inter- and intradepartmental relationships.
Demonstrate an attention to detail when completing all work assigned.

Nice To Haves

Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS) certification preferred.

Responsibilities

Facilitates optimal patient flow and provides department or clinic reception.
Welcomes all patients and visitors to the department or clinic, providing directional and informational assistance.
Maintains patient schedule for department or clinic.
Schedules or re-schedules appointments within established department or clinic guidelines for specific patient appointments.
Answers all incoming calls promptly, professionally, and courteously.
Refers calls and accepts messages including any additional documentation for personnel to follow up with patient.
Communicates all information accurately and appropriately.
Performs follow-up reminder calls as needed for appointments scheduled for the next day.
Processes and routes mail appropriately.
Ensures adequate stock of supplies for designated work areas and orders stock and non-stock items using appropriate systems or forms.
Completes thorough and accurate registration of patients.
Obtains all demographic and insurance information from patients and registers in the Electronic Medical Record system.
Verifies insurance eligibility and ensures insurance authorization is obtained.
Collects co-payments at time of registration.
Ensures all required release forms are signed upon registration.
Scans critical documents necessary for immediate patient care into the Electronic Medical Record.
May be required to copy records or other department-specific protected health information documents within established release of information policies and procedures.