Patient Registrar Mon. - Thurs. 8A-6:30P

Cumberland Heights Foundation Inc • Nashville, TN

1d • Onsite

About The Position

CUMBERLAND HEIGHTS is seeking a Patient Registrar to join their team. This role is crucial in providing patients, immediate family members, and friends with a positive and memorable experience as they begin their recovery journey. The Patient Registrar is responsible for collecting and registering demographic and insurance information into the medical record software program and scanning documents into the patient’s chart. The Patient Registration Department plays a significant role in maintaining a holistic environment that contributes to patient safety and success.

Requirements

• High school diploma or GED preferred.
• CPRS certification is preferred but not required.
• Intermediate computer skills including Microsoft (Outlook, Work and Excel)
• Ability to problem-solve, analyze, and interpret information.
• Ability to adapt to changing circumstances and patient needs in a fast-paced environment.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
• If recovering, one year of verifiable abstinence required with two years preferred; active participation in a twelve-step program preferred.

Nice To Haves

• CPRS certification

Responsibilities

• Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the admissions process.
• Deliver excellent customer service.
• Ability to deescalate a person in crisis in a calm and supportive manner, work calmly and professionally in stressful situations and ally with people in crisis.
• Explain HIPAA rights and garner patient’s acknowledgement of HIPPA notification form.
• Copy patient’s insurance cards and copy photo identification.
• Obtain release to communicate with third party payers and file insurance.
• Explain admission consent to treat forms and collect required signatures.
• Obtain and explain release for personal property search.
• Using established guidelines, obtain releases for families, referral sources clinicians and other related persons in compliance with 42 CFR.
• Review demographic and insurance information with patients to ensure accuracy.
• Audit electronic medical record demographic information to ensure loaded correctly.
• Distribute demographic, insurance and release information to internal customers.
• Scan patient data including insurance, demographics, and releases into patient record.
• Basic verification of patient benefits.
• Generating accounts in patient billing software.
• Managing daily residential census in patient billing software.
• Recommends ways to improve the quality and delivery of services.
• Maintains confidentiality of company and patient information.
• Maintains cleanliness of work areas and patient waiting areas.
• Reacts productively to change.
• Performs other duties as assigned.

Benefits

• Medical, Dental and Vision effective 1st day of month following 28 days of employment
• Employer Contribution for Health Saving Account or Health Reimbursement Account
• 401K with Company match and eligibility after 90 days of employment
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED