Patient Registrar

Pullman Regional Hospital•Pullman, WA

2d•Onsite

About The Position

The Patient Registrar provides high-quality customer service to patients, providers, and staff in a respectful, positive manner. Provides appointment scheduling and registration service for patients. Interviews all incoming patients to obtain patient demographic information and verify insurance eligibility. Supports clinical staff and providers with obtaining patient paperwork and/or patient care, as needed. Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community. Pullman Regional Hospital is a critical access hospital with a physician clinic network located in Pullman, Washington, at the heart of the Palouse. We provide an array of treatment and prevention services, each at the forefront of the medical industry designed to provide the most comprehensive benefits to our patients. We're a small hospital known for big ideas and bold visions. More than 500 people are part of the Pullman Regional Hospital family; each and every individual contributes to our stellar reputation.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills with colleagues and customers.
Competent in computer skills including Microsoft Office products.
Strong typing skills/speed.
Comfort in answering phones and speaking with customers on the phone.
Ability to manage time, tasks, and resources appropriately.
Ability to learn and adapt to new technology.
Ability to read and write clearly, and understand policies, labels, and written instructions.

Nice To Haves

Experience in a medical setting.

Responsibilities

Promotes and contributes to a positive work environment, serving others with professional and positive attitude.
Encourages equitable division of workload.
Keep current with the changes in professionalism and hospital policy.
Ensure completion of regulatory and departmental competencies within the timeframe set by your supervisor.
Accountable to demonstrate work effectiveness through safe completion of assigned tasks in a timely manner.
Uses appropriate delegation to assist in patient care.
Follow high-reliability practices set by the organization and/or department and report safety concerns.
Participate in quality improvement projects throughout the organization in order to support a safe work environment.
Participate in all assigned meetings and committee assignments.
Performs scheduling, check-in, check-out, and other pertinent organization processes according to procedures and policies.
Ensuring accuracy of all data entry of patient data.
Train, demonstrate, or guide others in the performance of assigned work.
Portray a high level of professionalism of accountability and reliability, driving organization vision, mission and values.
Maintain a clean and safe work area and take responsibility for departmental space.
Performs in-office collection activities; collection of co-pays, writing receipts and balancing end of day deposit.

Benefits

Medical/Vision
Dental
Health Savings Account
Paid Leave Time
Employer Paid Life Insurance
Long-Term Disability
Retirement with Employer Matching Contributions
Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
Services Discount
EAP Resources