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ChristianaCare•Newark, DE

1d•$20 - $30•Onsite

About The Position

This position is responsible for the timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. The Patient Registrar II provides excellent customer service, ensures regulatory compliance, and performs related duties as required to facilitate effective patient care. ChristianaCare is a leading healthcare provider in the Mid-Atlantic Region, recognized as one of "America's Best Hospitals" by U.S. News & World Report, and is committed to delivering health with love and excellence.

Requirements

High School graduate or equivalent
Two years' experience in a medical, financial, or customers service environment.
Ability to set priorities, solve problems and communicate effectively using proper verbal and written communication.
Skill in establishing and maintaining effective internal and external working relationships.
Emotional stability to handle stress because of high volume, fast pace, and multiple concurrent responsibilities.
Ability to multi-task and work under pressure with frequent interruptions.
Ability to adapt to on-going change.
Ability to handle conflict and maintain composure.

Nice To Haves

Experience in a patient care environment preferred.
An equivalent combination of education and experience may be substituted.

Responsibilities

Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations and throughout in the emergency department.
Greets all customers, including patients, family members and visitors in a caring and professional manner.
Conducts “mini-registration” of non-trauma patients upon arrival, consisting of collecting name, obtaining and scanning photo identification, and reason for visit.
Functions as receptionist and directs patients and visitors; provides visitor passes.
Uses the ED Tracker system functionality appropriately.
Demonstrates knowledge of facility regulations regarding visitors.
Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using computer cart on wheels in patient rooms.
Ensures all pertinent identification is scanned into the EMR and document imaging system; e.g. photo identification, insurance card(s).
Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of care.
Performs clerical duties related to admission, discharge, transfer using the system.
Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites.
Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
Obtains all necessary signatures on treatment & financial consents.
Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
Provides customer service and wayfinding by assisting patient, family and visitors as needed.
Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed, including but not limited to bloodwork for kidney transplant.
Assist in providing registration workflow training of newly hired department caregivers.
Always maintains patient confidentiality.
Performs assigned work safely, adhering to established safety rules and practices.
Reports on any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
Perform other related duties as required.