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ChristianaCare•Wilmington, DE

2d•$20 - $30•Onsite

About The Position

Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance and performs related duties as required to facilitate effective patient care. Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations and throughout in the emergency department. Greets all customers, including patients, family members and visitors in a caring and professional manner. Conducts “mini-registration” of non-trauma patients upon arrival, consisting of collecting name, obtaining and scanning photo identification, and reason for visit. Functions as receptionist and directs patients and visitors; provides visitor passes. Uses the ED Tracker system functionality appropriately. Demonstrates knowledge of facility regulations regarding visitors. Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using computer cart on wheels in patient rooms. Ensures all pertinent identification is scanned into the EMR and document imaging system; e.g. photo identification, insurance card(s). Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of care. Performs clerical duties related to admission, discharge, transfer using the system. Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites. Determine and collect guarantor payments (co-payments) due at time of service, when permissible. Obtains all necessary signatures on treatment & financial consents. Manage communication in the various areas of the Emergency Department using proper telephone etiquette. Provides customer service and wayfinding by assisting patient, family and visitors as needed. Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed, including but not limited to bloodwork for kidney transplant. Assist in providing registration workflow training of newly hired department caregivers. Always maintains patient confidentiality. Performs assigned work safely, adhering to established safety rules and practices. Reports on any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner. Perform other related duties as required.

Requirements

High School graduate or equivalent
Two years' experience in a medical, financial, or customers service environment.
Proficient in use of personal computer, excellent accurate typing skills.
General knowledge of medical terminology.

Nice To Haves

Experience in a patient care environment preferred.
Knowledge of Health Care Plans, verification methods, and billing practices preferred.
An equivalent combination of education and experience may be substituted.

Responsibilities

Collect, validate, and enter demographic and insurance information for accurate billing of emergency department services.
Provide excellent customer service to patients, family members, and visitors.
Ensure regulatory compliance and perform related duties to facilitate effective patient care.
Greet customers in a caring and professional manner.
Conduct "mini-registration" for non-trauma patients upon arrival.
Function as a receptionist and direct patients and visitors.
Use the ED Tracker system appropriately.
Demonstrate knowledge of facility regulations regarding visitors.
Register patients by collecting and entering accurate demographic and insurance information, including verification of insurance types.
Perform registration using a computer cart on wheels in patient rooms.
Scan all pertinent identification into the EMR and document imaging system.
Maintain knowledge of third-party specifics relative to the Emergency Department.
Perform clerical duties related to admission, discharge, and transfer.
Determine insurance eligibility status using electronic data exchanges/third-party eligibility websites.
Determine and collect guarantor payments (co-payments) due at time of service.
Obtain all necessary signatures on treatment and financial consents.
Manage communication in the Emergency Department using proper telephone etiquette.
Provide customer service and wayfinding assistance.
Serve as a liaison to ancillary departments by completing STAT registrations.
Assist in providing registration workflow training to new caregivers.
Maintain patient confidentiality.
Perform assigned work safely and adhere to safety rules and practices.
Report unsafe activities, conditions, hazards, or safety violations.
Exhibit ChristianaCare core values & behaviors.
Maintain a professional attitude.
Exemplify prioritization and organization skills.
Embody quality patient-focused customer service with strong interpersonal skills.
Demonstrate critical thinking and problem-solving skills.
Set priorities, solve problems, and communicate effectively using proper verbal and written communication.
Establish and maintain effective internal and external working relationships.
Handle stress due to high volume, fast pace, and multiple concurrent responsibilities.
Multi-task and work under pressure with frequent interruptions.
Adapt to on-going change.
Handle conflict and maintain composure.
Produce quality work with minimal errors.
Follow written and verbal direction.
Work as a team member and/or independently within guidelines.
Comply with federal, state, and hospital regulations, including HIPPA, EMTALA, and CMS.
Proficient in use of personal computer and accurate typing.
General knowledge of medical terminology.
Work well under pressure in a fast-paced environment.
Manual dexterity for calls and computer entry.
Sight for dialing numbers and reading computer screens.
Hearing for speaking with patients on the phone for extended periods.
Repetitive motion of hand, wrist, and fingers.
Physical capability to walk, stand, sit, bend, lift, push, carry, pull, handle, twist, stoop, climb for up to 8–10-hour shifts.
Physical capability to push computer cart on wheels.
Lift a minimum of 20lbs.
Manipulate various electronic and mechanical devices found in the office setting.