Patient Recruitment Specialist

Flourish Research•Walnut Creek, CA

15h•Onsite

About The Position

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring a Patient Recruitment Specialist to support our Walnut Creek, California site. This is a Monday-Friday day shift position, 40 hours per week, and is an onsite role in Walnut Creek, CA.

Requirements

High School Diploma, or equivalent.
3+ years’ experience within the field of clinical or biological research.
Experience specifically in patient recruitment.
Experience with outbound/inbound calling.
Excellent interpersonal skills, including written and verbal communications.
Good critical thinking and problem-solving skills.
Detail oriented, organized, self-motivated.
Able to work independently and in a team.
Ability to stay on task and meet deadlines.
Professional and have a strong work ethic.
Excellent customer service and telephone skills.
Familiarity with medical terminology.
Ability to adapt and take on additional tasks as requested.
Completes at least 80% of goals annually.

Nice To Haves

A college degree is preferred.
Understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required.
Assists with key initiatives/process improvements in the department.

Responsibilities

Read, understand, and communicate expectations around protocol specified patient visits and procedures.
Sit at a workstation for long periods of time, managing a continuous high volume of calls.
Be creative and diligent in recruiting qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor’s timeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.
Ensure that potential study participants are called, screened appropriately, and followed up to provide a timely response.
Function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.
On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.
Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
Enter medical history and demographic information taken from potential study volunteers into a computerized database.
Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.
Make reminder phone calls for pre-screens and screens scheduled.
Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.
Maintain confidentiality of study protocol information and Protected Health Information (PHI).
Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols and Flourish policies.
Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.
Perform all duties in a safe and prudent manner.
Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, contract research organizations (CROs), IRBs, participants, nursing and medical staff members of various clinics, hospitals and physician’s offices; Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.
Additional duties as assigned by management.