Patient Recruitment Specialist

Flourish Research•Gainesville, GA

2d•Onsite

About The Position

Flourish Research is seeking a motivated and talented Patient Recruitment Specialist to support our Gainesville, GA site. This role is crucial in identifying and enrolling qualified participants into clinical trials, contributing to research that changes lives. We offer a supportive and collaborative work environment with endless growth opportunities and a comprehensive benefits package.

Requirements

High School Diploma, or equivalent.
0-3+ years’ experience within the field of clinical or biological research.
Experience with outbound/inbound calling.
Excellent interpersonal skills, including written and verbal communications.
Good critical thinking and problem-solving skills.
Detail-oriented, organized, self-motivated.
Ability to work independently and in a team.
Ability to stay on task and meet deadlines.
Professional demeanor and strong work ethic.
Excellent customer service and telephone skills.
Ability to adapt and take on additional tasks as requested.
Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
Ability to drive and daily availability of an automobile.

Nice To Haves

A college degree is preferred.
Experience specifically in patient recruitment.
Understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred.
Familiarity with medical terminology.
Assists with key initiatives/process improvements in the department.
Completes at least 80% of goals annually.

Responsibilities

Read, understand, and communicate expectations around protocol specified patient visits and procedures.
Manage a continuous high volume of calls while sitting at a workstation for long periods.
Recruit qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor’s timeline, adhering to regulations and ethical guidelines.
Ensure potential study participants are called, screened appropriately, and followed up to provide a timely response.
Function as a member of the clinical research team to help ensure departmental goals are met.
On studies assigned as Lead Recruiter, participate in planning meetings and maintain campaign portals and associated reporting.
Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria.
Enter medical history and demographic information into a computerized database.
Follow-up with all no-shows and update status within CTMS in a timely manner.
Make reminder phone calls for pre-screens and screens scheduled.
Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen.
Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events.
Maintain confidentiality of study protocol information and Protected Health Information (PHI).
Attend required meetings and training sessions.
Perform all study-related duties in a time-and-cost-effective manner.
Perform all duties in a safe and prudent manner.
Represent Flourish Research professionally and courteously when interacting with staff, sponsors, CROs, IRBs, participants, and other healthcare professionals.
Perform additional duties as assigned by management.