Patient Recruitment Specialist

Headlands Research

7h•Remote

About The Position

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. The Role Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work remotely and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

Requirements

Bachelor’s degree, Associate’s degree or equivalent preferred
Prior experience delivering excellent customer service is required; call center experience a plus
Possess exceptional organizational skills and attention to details
Display excellent verbal and written communication skills
Able to quickly adapt to changes in responsibilities, workloads and priorities
Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics

Nice To Haves

Medical terminology knowledge a plus
Bilingual (Spanish/English) a plus
Prior inside sales experience a plus
Experience with Salesforce a plus
Passion for communicating to people

Responsibilities

Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
Develop and maintain working knowledge of assigned medical indications
Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
Ensure accurate collection and entry of patient information into the relevant databases while on the phone
Ensure courteous and efficient service is provided to all callers
Support other members of your team as well as cross-functional team members
Attend and contribute to department meetings
Performing other administrative tasks, as required.