Patient Recruitment Specialist / Front Desk

Pinnacle Clinical Research•Las Vegas, NV

5d•Hybrid

About The Position

The Patient Recruitment Specialist / Front Desk will directly work with and contact potential study candidates to secure agreements to participate in research studies undertaken by the company. The Patient Recruitment Specialist / Front Desk will collect data, screen medical history, review study specific requirements, as well as schedule appointments. The Patient Recruitment Specialist / Front Desk will be the primary contact during off-site events and promotions; must be able to provide excellent customer service, have strong interpersonal skills, and enjoy working with people face-to-face and via phone. The Patient Recruitment Specialist / Front Desk will also be responsible for completing a wide range of administrative and front office support activities for the department and the directors to facilitate the efficient operation of the organization by performing Front Desk duties. This position reports to the Site Director.

Requirements

Demonstrated knowledge of medical terminology
Ability to read, write, and speak both English and Spanish (Required)
Strong interpersonal skills with demonstrated ability to work in a collaborative, solution-focused manner
Exceptional ability to build efficient processes to ensure cross-functional communication and collaboration
Strong general management skills with direct line, dotted line, and contracted team members
A relentless work ethic, a high degree of patience, and grit to push through difficult challenges
Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information
Demonstrated skills in accurate database management and record keeping
Must have a positive demeanor, be a strong team player, very patient, flexible, and able to deal with many employee requests in a professional manner
Detail oriented with proven initiative, critical thinking, problem-solving, organization, priority-setting, and time management skills
Must be able to juggle multiple demands and adapt to shifting priorities and work well under pressure
Proficiency in Microsoft Office Suite
Possess impeccable integrity and personal and professional values that are consistent with the company’s high standards and mission
Comply with the company policies, code of ethics, and guiding values at all times
Valid driver's license with maintenance of good driving record and an automobile that is insured in accordance with the state
Ability to work independently and collaboratively
Superior communication skills, both written and verbal
Must be an energetic self-starter, results and details oriented, and possess the ability to work effectively in an entrepreneurial environment
Strong documentation and communication skills, including the ability to provide clear, pragmatic direction to team members and external parties
Strong interpersonal skills including ability to connect and interact with individuals from diverse backgrounds
Encourage and promote a positive team-oriented environment
Lead by example and display a high level of integrity and professionalism
Ability to provide and receive feedback in a constructive and helpful manner to elevate the success of colleagues and the organization

Nice To Haves

Bachelor’s degree preferred, however equivalent experience in healthcare patient-facing fields may apply (ex. Medical Assistant, Licensed Vocational Nurse, etc.)
At least 1 year of experience in the medical field, patient recruitment, or related experience in clinical research preferred
This position may require travel

Responsibilities

Responsible for all recruitment related activities for assigned clinical trials, including planning events, attending events, calling and following up with patients, database mining, etc.
Describe and explain current or upcoming studies to people who have an interest in participating or to those who have the qualifications to participate
Mastery of protocol-specific inclusion and exclusion criteria
Active participation in the development and execution of patient recruitment strategies
Responsible for calling qualified potential study participants and educating them about the exciting opportunity to participate in clinical research, and then working with research sites to schedule potential participants for on-site visits
Respond to individuals who are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Review patient database and other electronic platforms, as available, to identify potential study participants and initiate contact
Ensure accurate data collection and entry of patient information into the relevant databases during each touch point
Ensure courteous and efficient service is provided to all people, regardless of whether they qualify for a clinical trial
Provide participants with attentive and superior customer service. Provide appointment rescheduling options as needed
Work closely with study investigators and clinic staff to understand disqualification information and provide insight to the team for course correction
Attend and contribute to department and organizational meetings
Utilize social media to help galvanize community engagement while building the company's brand awareness
Responsible for attending outreach events which typically involves attending health fairs
Will be required to work some weekends or evening hours as necessitated by community events and health fairs
Assist with collection of marketing data/metrics for ROI reporting
Answers, screens, and transfers inbound phone calls
Receives and directs visitors and clients
Responsible for general clerical duties which includes photocopying, faxing, uploading, and mailing
Maintains the electronic and hard copy filing system
Schedules and coordinates meetings and appointments
Maintains office supply inventory
Coordinates maintenance of office equipment
Calls patients to confirm the next day’s appointments or procedures as needed
Schedules procedure visits
Follows HIPAA guidelines as outlined by company policies and government agencies
Assists the clinical staff with administrative tasks
Ensures lobby is organized
Additional duties as assigned.