Patient Recruitment Associate I

ICON plc • Statesville, NC

3d • Hybrid

About The Position

ICON is a global healthcare intelligence and clinical research organisation. This role is for a Patient Recruitment Associate (PRA) to join ICON’s Accellacare team on a 6-month contract. The PRA is integral to support the growth and success of Accellacare. The PRA will encourage patients to participate in clinical research studies by conducting phone screens. They will review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes. This role is with Accellacare, part of ICON's clinical research network, designed to deliver better access, greater efficiency, and improved outcomes in clinical research.

Requirements

• Bachelors degree in life science, healthcare, or medical field
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
• Ability to multitask while working under pressure and with tight deadlines
• Organizational skills with attention to detail
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work onsite in either Statesville, NC or Winston-Salem, NC 4 days per week
• Having the legal right to work in the country where the role is based

Nice To Haves

• Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
• Experience in customer service, marketing, and/or sales (preferred)

Responsibilities

• Screen potential study participants according to protocol inclusion and exclusion criteria by asking study specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers ensuring that entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms including electronically, written forms, and verbal
• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level