Patient Reception Specialist - North University

Harbor Health•Austin, TX

8d•Onsite

About The Position

Harbor Health is looking for skilled Patient Reception Specialists (PRS's) to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

Requirements

High school diploma or GED
Minimum of six (6) months of experience working in a professional administrative or related capacity
Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
Excellent analytical and problem-solving skills
Proficiency with Google Suite
Organization and time management skills

Nice To Haves

Bilingual English/Spanish Experience

Responsibilities

Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
Quickly answering or properly referring questions
Notifying providers of patient arrivals
Provides conflict resolution and responds to patient grievances
Creates and maintains confidential patient files and records, files accordingly
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Float to other facilities as needed and required
Facilitates patient check-in and check-out. Explain payment options.
Collects and posts patient payments; prepare deposits and follow established cash handling procedures
Completes patient intakes, and conducts insurance verifications and authorizations
All other duties as assigned