Patient Reception Rep - Per Diem - Day - OB/GYN Yardley PA
About The Position
Capital Health is a leading healthcare provider in the region, known for its commitment to quality patient care, advanced technology, and exceptional staff. The Capital Health Medical Group comprises over 600 physicians and providers offering comprehensive primary and specialty care. Capital Health values attracting top talent and offers flexible compensation packages. This position is per diem, with a pay range of $17.00 - $20.85 per hour, reflecting a full-time equivalent. The role involves managing patient reception duties, including answering phones, scheduling appointments, preparing patient charts, greeting patients, performing registrations, verifying insurance information, collecting co-payments, and handling various clerical tasks. The position may require flexibility to work in different Capital Health Medical Group practices as needed.
Requirements
- High School diploma or equivalent.
- One year experience as a receptionist or clerk in a healthcare environment or one year customer service experience.
- Familiarity with medical terminology, ICD-10 and CPT codes.
- Excellent communication and interpersonal skills.
- Proficient computer skills; basic Microsoft office skills.
- Familiarity with excel spreadsheets.
Nice To Haves
- Medical assistant or medical office technician certification preferred.
Responsibilities
- Answers telephones promptly and courteously, while handling multiple phone lines and routing calls appropriately.
- Schedules and cancels appointments according to office guidelines and CH policy.
- Prepares for the day by reviewing eligibility and phone reports, and preparing new patient charts and paperwork.
- Greets patients and visitors professionally, informs them of privacy policies, and manages patient comfort during delays.
- Performs patient registration, ensuring demographic and insurance information is accurate and complete, and complies with HIPAA and other regulatory guidelines.
- Obtains and processes copies of insurance cards, driver's licenses, authorizations, and referrals.
- Collects co-payments and outstanding balances at check-in and check-out.
- Refers patients to CBO staff for balance inquiries and resolutions.
- Reviews and complies with Patient Account Notes and Appointment Notes, and manages assigned Worklists/Boxes.
- Confirms charges, approves claim creations, validates and submits claims for adjudication, and works daily reports and claim worklists.
- Schedules follow-up appointments, creates appointment ticklers, and works associated worklists.
- Completes referrals and pre-authorizations as required.
- Creates and links Time of Service batches to deposit batches, reconciles, balances, and closes batches/drawers at end of day.
- Performs clerical duties such as processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
- Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.
Benefits
- Retirement Savings and Investment Plan
- Disability Benefits – Short Term Disability (STD)
- Sick Time Off
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
