Patient & Provider Advocate - Full Time - Jeff Hwy

Ochsner Clinic Foundation • New Orleans, LA

13d • Onsite

About The Position

This job interacts with patients, all levels of management and employees in identifying, evaluating, researching and resolving patient grievances to enhance overall patient satisfaction. Provides feedback, recommendations and support in the design and improvement of patient care systems.

Requirements

• High School diploma or equivalent
• 4 years of related health experience.
• Experience maintaining strict confidentiality regarding patient contact information, medical information and all sensitive issues.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent interpersonal and conflict resolution skills and analytical skills

Nice To Haves

• Bachelor's degree in Communications, Sociology, Psychology or related field of study.
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Documents, investigates, provides information, and resolves patient grievances.
• Refers complaints which involve the threat of litigation to Risk Management.
• Maintains accurate and up-to-date records of all patient contacts.
• Assists the Manager with interpreting and analyzing issues as they relate to current systems and procedures.
• Acts as a facilitator for management personnel and physician staff with regard to resolving Patient Relations issues/problems (i.e. rounding on patients and/or their visitors).
• Represents PRD policies at New Provider Orientation/New Hire Orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED