Patient & Provider Advocate Supervisor

Ochsner Health • Slidell, LA

1d • Onsite

About The Position

This job provides administrative/professional skills in managing the Patient Relations functions of the company; assumes responsibility for assessing issues and facilitating appropriate action; assumes responsibility for coordinating with Risk Management and Finance for any matters relating to billing adjustments; works with patients, families, and/or staff in handling and resolving problems that occur during the course of hospitalization or clinic visit; serves as a liaison between patients and families who use company services, physicians, other healthcare providers, and the community; exhibits the skills to manage complaints and use mediation and negotiation skills; assumes responsibility for the recruitment, orientation and supervision of volunteers; spearheads patient satisfaction initiatives and works with department heads to improve patient satisfaction scores; and works collaboratively with various hospital departments to coordinate an exceptional patient/guest experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• High School diploma or equivalent
• 7 years related health care experience preferably in an ambulatory setting including two years of supervision or management experience OR Bachelor's degree in Healthcare or Business Administration or related field with three years of related health care experience preferably in an ambulatory care setting including two years of supervision or management experience
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Strong analytical skills
• Excellent written and verbal communication skills
• Strong time management skills and self directed
• Good presentation skills
• Excellent interpersonal skills

Nice To Haves

• Bachelor's degree in Healthcare or Business Administration or related field.
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Provides Patient Relations Information/Reporting
• Serves as an Advocate to Increase Patient/Family Awareness
• Enhances Patient Complaint Process through Process Improvement
• Supervises and provides support to hospital volunteers
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED