Patient Procedure Scheduler, ENT - Full-Time, Days

UChicago Medicine • Chicago, IL

3d • Onsite

About The Position

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Procedure Scheduler at our DCAM - Hyde Park clinic. Here you will work alongside our ENT team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. Our internationally recognized ear, nose and throat (ENT) specialists in Chicago offer the most innovative treatments for ENT disorders. We are dedicated to providing exceptional care that underscores our passion for our work and dedication to our patients. Our commitment is to meet the needs of each patient and their loved ones by delivering advanced and personal care. We strive to get to know each of our patients — beyond their test results — and provide individualized, compassionate care. UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. In this role as a Patient Procedure Scheduler, you will be responsible to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Requirements

• Experience in Epic-OP Time (Epic operating room scheduling module)
• Knowledge of medical terminology
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Communicates effectively and professionally with patients, visitors, physicians and co-workers.
• High School Diploma
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal computers and select software applications
• Successful completion of Cadence Scheduling system training and competencies

Nice To Haves

• Associate or Bachelor’s Degree preferred
• Vendor mate preferred

Responsibilities

• Work collaboratively with physicians and staff members to schedule surgeries in Op Time
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
• Schedule procedures/surgeries based on preapproved guidelines and protocols
• Enter procedure/surgery information and update/inform physicians of schedules per protocol
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Enter vendor information and supply into Vendormate system
• Schedule Anesthesia for surgery, as necessary and per protocol
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide pre appointment instructions, directions and messages per protocol
• Provide reminder calls for all surgeries prior to surgery date
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
• Provide service recovery with unhappy patients. Escalate patient concerns per protocol
• Thank each and every caller and ask if there is any other assistance that can be provided

Benefits

• Compensation & Benefits Overview
• The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
• The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis.
• Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
• Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
• Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED